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Customer Service

Order Status Information

Login to your account to check the status of your orders. If you checked out as a guest, you can find order status by using your order confirmation number (available from the email receipt) on the orders and returns page.

Updating Account Information

Your personal information including contact information, shipping and billing addresses, and payment information can be updated on your account page.

Technical Support

Technical Assistance

Got a question for our technical support staff, use the Contact page to send us an email. Alternatively you can send us an email to support@proteussensor.com. We will get back to you really fast, and in many cases in no more than an hour.

Most info (Manuals, Specifications etc.) we have on our products are available for download under the Downloads Tab. You can also often find something by searching by name or part number.

Downloads and User Manuals

You can find all downloadable resources, including software and user manuals, on our Downloads page

Sales

Minimum Orders

There are no minimum orders on our online store.

Ordering

All Orders shall be placed through our website only. While It is possible to check out as a guest, we recommend that you create an account with the correct shipping and addresses during checkout process. This will help track orders, and take care of support requests more effectively. See our Privacy Policy for how we handle personal information.

Shipping & Delivery

There will be a $2.00 handling charge per shipment, in addition to shipping costs.

We ship only via the United States Postal Service (USPS), FedEx, and UPS. FedEx and UPS do not deliver to PO Boxes. If your shipping address is a PO Box, please select a USPS or Economy option or your package will be returned to us at your expense.

If you use PayPal to pay for your order, make sure you select the correct address on our site. We will not use any address information from PayPal.

Privacy & Security

Thank you for shopping with us at Proteus Sensors. We have ensured the privacy and security of your transactions with us. Your credit card information and other data given during the order process will be guarded with the highest levels of security and confidentiality

Proteus Sensors respects privacy of Internet Users and does not collect personally identifying information without the Internet User's permission. We don't sell any information to anyone. We don't really have the time or the energy! You can be confident that Proteus Sensors does not sell or exchange email addresses with third parties. There may be times when Proteus Sensors is legally compelled to turn over user’s data. If this ever happens, we promise to work with the law enforcement agency to do everything in our power to limit the amount of information released. Information provided while placing an order will be handled according to the policy in effect at the time of the order. From time to time we may change our policies, and any such changes will be reflected in these policy statements. Concerned customers should review these statements for changes when revisiting the site.

Returns & Refund Policy

Products that have not been opened/programmed/plugged in/otherwise used can be returned for a refund for any reason within 90 days. Please read the following guidelines, then contact us via email to set up your return before shipping it back to us.

General guidelines
  • All return shipments must include an RMA (Return Materials Authorization) number (which you will get from Tech Support). Any return sent without an RMA number will be returned to you.
  • All returns must include any accessories, manuals, documentation, etc. that shipped with the product.
  • Returns may take up to 2 weeks to process, not including transit times.
  • Returns from orders older than 90 days are eligible for replacement or store credit only. They are not eligible for a refund
  • You are responsible for return shipping charges that are not related to a manufacturer error.
  • Some products are not eligible for a return for refund. These include, but are not limited to, custom configured products, older version releases, and ding-and-dent items.
  • We are not able to process returns for items purchased from sources other than ProteusSensor.com. Please contact the store you originally purchased from to arrange a return.
  • In the event that we need to send you a replacement, return shipping will only cover delivery of the replacement part. You may not add additional purchases on top of a replacement shipment.

If your item is defective, or malfunctioning, we would be happy to attempt to resolve your issue. Technical issues can often be resolved without the need to ship things back to us. If determined to be necessary, Tech Support will create an RMA for your item.

Payment, Pricing & Promotions

We use paypal for our payments. Paypal is one of the most secure payment portals in the world. During check out, you may be directed to Paypal for payments, and you will be redirected to our website after the transaction is complete.

All prices are as stated on the website. Promotional pricings are valid as long as they are available on the website. In order to provide highly competitive and dynamic pricing based on stock and availability, our price list is subject to change without notification. All changes will be made visible on the product pages.

Sign up for our news letter to receive promotional offers and coupons.

Purchase Orders

We accept purchase orders on sales above US$300.

Sales Tax

All orders with a New York shipping address will include NYS sales tax on the merchandise portion of your order, unless you provide us with an exemption permit or NYS resale tax form. Tax is calculated based on the shipping zip code. Tax rate is 8.75% flat for New York and California.